POLICIES

THE LOFT Salon is dedicated to providing you with exceptional service and a positive experience during every visit.

To ensure that all clients enjoy a relaxing and enjoyable atmosphere, we have established some important policies and etiquette guidelines.

Please take a moment to review these practices, which help us maintain professionalism and respect for everyone in our salon.

Thank you for being a valued part of our community!

CANCELATION POLICY

24-hour notice is required for all cancellations
Cancelations made within the 24-hour window will be charged 50% of services booked.
No-calls and no-shows will result in a 100% charge (as we aren't able to fill your appointment time).

We know your time is valuable, and we appreciate your respect for our time as well.

REFUND POLICY

The Loft does not offer refunds.

If you have an issue within 14 days of your appointment, an additional appointment will be booked at no extra charge.
Consultations are always performed before services. If you want something that differs from your initial consultation, that won't be considered an issue; you're welcome to book the appropriate appointment to get you to where you want to be.

*Debit/credit cards are required for all online bookings.

ETIQUETTE

ARRIVAL

Please ensure you arrive on time for your appointment. If you're running a few minutes late, notify us as soon as possible. If you're running more than 10 minutes late, we may need to reschedule your appointment, and additional charges could apply.

CHILDREN

At The Loft, we welcome families into our space. To ensure a relaxing and enjoyable experience for all guests, we kindly ask that you review the following guidelines when bringing children into the salon:

• Please remind children to use indoor voices, refrain from running, and avoid spinning in the chairs.

• Children should not open or go through drawers or salon equipment.

• If your child is unable to sit still or is having a tantrum, we may need to pause or stop the service, as it can be disruptive to other paying clients.

• If you’re bringing more than one child, any child not receiving a service must remain seated in the waiting area with an activity or tablet with headphones, so we can maintain a peaceful atmosphere in the salon.

We truly appreciate your cooperation in helping us create a calm, safe, and respectful environment for everyone.

Thank you for your understanding and support!