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POLICIES

THE LOFT Salon is dedicated to providing you with exceptional service and a positive experience during every visit.

 

To ensure that all clients enjoy a relaxing and enjoyable atmosphere, we have established some important policies and etiquette guidelines.

 

Please take a moment to review these practices, which help us maintain professionalism and respect for everyone in our salon.

 

Thank you for being a valued part of our community!

CANCELATION POLICY

  • ​24-hour notice is required for all cancellations
     

  • Cancelations made within the 24-hour window will be charged 50% of services booked.
     

  • No-calls and no-shows will result in a 100% ​charge (as we aren't able to fill your appointment time).

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We know your time is valuable, and we appreciate your respect for our time as well.

REFUND POLICY

  • The Loft does not offer refunds.


  • If you have an issue within 14 days of your appointment, an additional appointment will be booked at no extra charge.​
     

  • Consultations are always performed before services. If you want something that differs from your initial consultation, that won't be considered an issue; you're welcome to book the appropriate appointment to get you to where you want to be.
     

*Debit/credit cards are required for all online bookings.

ETIQUETTE

ARRIVAL​

Please ensure you arrive on time for your appointment. If you're running a few minutes late, notify us as soon as possible. If you're running more than 10 minutes late, we may need to reschedule your appointment, and additional charges could apply.

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CHILDREN

At The Loft, we welcome families into our space. To ensure a relaxing and enjoyable experience for all guests, we kindly ask that you review the following guidelines when bringing children into the salon:
 

    •    Please remind children to use indoor voices, refrain from running, and avoid spinning in the chairs.
 

    •    Children should not open or go through drawers or salon equipment.
 

    •    If your child is unable to sit still or is having a tantrum, we may need to pause or stop the service, as it can be disruptive to other paying clients.
 

    •    If you’re bringing more than one child, any child not receiving a service must remain seated in the waiting area with an activity or tablet with headphones, so we can maintain a peaceful atmosphere in the salon.

 

We truly appreciate your cooperation in helping us create a calm, safe, and respectful environment for everyone.

 

Thank you for your understanding and support!

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