POLICIES

THE LOFT Salon is dedicated to providing you with exceptional service and a positive experience during every visit.

To ensure that all clients enjoy a relaxing and enjoyable atmosphere, we have established some important policies and etiquette guidelines.

Please take a moment to review these practices, which help us maintain professionalism and respect for everyone in our salon.

Thank you for being a valued part of our community!

CANCELATION POLICY

24-hour notice is required for all cancellations
Cancelations made within the 24-hour window will be charged 50% of services booked.
No-calls and no-shows will result in a 100% charge (as we aren't able to fill your appointment time).

We know your time is valuable, and we appreciate your respect for our time as well.

If you have an issue within 14 days of your appointment, an additional appointment will be booked at no extra charge.
Consultations are always performed before services. If you want something that differs from your initial consultation, that won't be considered an issue; you're welcome to book the appropriate appointment to get you to where you want to be.

*Debit/credit cards are required for all online bookings.

Please ensure you arrive on time for your appointment. If you're running a few minutes late, notify us as soon as possible. If you're running more than 10 minutes late, we may need to reschedule your appointment, and additional charges could apply.
If you are bringing children to the salon, we kindly request that you bring an activity or tablet to keep them entertained so you and our other guests can fully enjoy their experience.