POLICIES
OUR
CANCELATION
POLICY
Cancelations
- debit /credit cards are required for all online bookings
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- 24-hour notice is required
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- cancelations made within the 24-hour window will be charged 50% of services booked
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- no call/no-shows will result in a 100% ​charge (as we aren't able to fill your appointment time)
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We know your time is valuable, and hope you understand that ours is too!
OUR
REFUND
POLICY
Refunds
The Loft does not offer refunds.
If you have an issue within 14 days of your appointment, an additional appointment will be booked at no extra charge.
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Consultations are always performed before services. If you want something that differs from your initial consultation, that won't be considered an issue; you're welcome to book the appropriate appointment to get you to where you want to be.
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XO, The Loft Squad.